Solidarity with everyone? Intergroup helping and COVID‐19

This study investigates peoples' prosocial attitudes and real‐life prosocial behaviour towards different ethnic groups during the COVID‐19 pandemic, taking Germany as an empirical example. In a preregistered multi‐study design, we examined: (a) who receives help, (b) who helps and (c) what explains prosocial behaviour. In study 1, we conducted a large‐scale, nation‐wide field experiment (1,980 help requests across 11 cities, resulting in 769 help offers in response). In study 2, we conducted an online survey with a general population sample (N = 1,033, Mage = 40 years, 43% females). Tests of proportions revealed high levels of prosocial attitudes as well as behaviour, favouring the ethnic ingroup (study 1), while regression analysis highlights the importance of empathy, compared to other theoretical predictors, for explaining prosocial behaviour (study 2). Findings underscore the relevance of ethnic boundaries during the pandemic crisis: Ethnic minority members benefit less from solidarity than ethnic majority members. However, we observe an attitude‐behaviour gap between field experimental and survey data, indicating the importance of observational studies when studying prosocial behaviour during the pandemic. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement. [ FROM AUTHOR] Copyright of Journal of Community & Applied Social Psychology is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

The Sociological Role of Empathy in the Classroom

Teaching during a global pandemic has prompted many discussions about how faculty can best support students and create classrooms where deep learning and engagement occur. In this conversation, we argue there is a role for empathy in college classrooms. We present data from interviews with faculty at a small, Midwestern, teaching-focused university during the fall of 2020. We map these perspectives onto the empathy paths framework and suggest that the therapeutic and instrumental paths are most useful for understanding empathy in the classroom. We also discuss why it is important for faculty to think about empathy and the role sociology can play in these conversations. Finally, we present a series of empathetic practices individual faculty can incorporate into their pedagogy and structural supports that departments and universities can provide to help faculty engage in empathetic practices in the classroom.

Best practices for building faculty presence and student engagement

At first, the pandemic caught the world off-guard, and then the rate of change to innovate did not give many the time needed to adapt. With physical distance added to the equation of the new normal, higher education might never look the same again. For many of us, this means teaching through a new medium, higher dependence on technology, delivering live lectures to students who hide behind turned-off cameras, decreased participation, and higher performance anxiety. The new normal makes us wonder how to lead our students during these unprecedented times;how to create an active faculty presence in the courses that we teach remotely or online;and how to build student engagement without adding to the performance anxiety. This chapter aims to answer all these questions considering the practices that have repeatedly helped me establish my presence and outstanding student engagement during these unprecedented times of COVID-19. These involve the use of audio visual tools, breakout rooms, short lectures, content update, classroom games, social media and faculty branding. © Springer Nature Switzerland AG 2021. All rights reserved.

Cyber-empathy: Teaching counseling skills in the post-COVID era

COVID-19 has required a transformation of skill sets in counseling - what was previously done in face-to-face environments is now done in telehealth settings. Telehealth communication is evolving. As instructors and supervisors respond to this need, changes in training may impact interns as they learn to express empathy for clients whose nonverbal responses, at the very least, may be less evident in a telecommunication environment. Empathy has evolved from responding and relating to a client to a more involved, multidimensional skill that requires the perception of the various dimensions of the person including biological, psychosocial, genetic, and cultural components. This empathy is more than just a response;it is a commitment to understanding through the integration of these components within expressive communication. How can instructors best demonstrate concepts in a counseling relationship that is bound by distance and telecommunication? This chapter explores the definition, development, and use of empathy and introduces the concept of "cyber-empathy" as exercised in the training of counseling interns, as well as some of the potential obstacles that may be encountered in training and expression of empathy in this post-COVID era. Cyber-empathy expands and defines the work of training and supervising this new cohort of counseling professionals. © Springer Nature Switzerland AG 2021. All rights reserved.

Global representations of international students in a time of crisis: A qualitative analysis of Twitter data during COVID-19

International students have been historically valued by universities for their contributions to their host countries. Yet, representations of international students in the general public have become increasingly mixed, an issue likely exacerbated by COVID-19, which has shown increased hostility towards international students. Given the increased reports of discrimination during this period, there is ongoing need to understand how international students have been represented in this specific time of crisis. Our study analysed public representations of international students through Twitter data and qualitative analysis of 6,501 posts made during the immediate COVID-19 crisis (January-April 2020). Our findings confirm competing public representations of international students that changed over time: initially through stereotyping and depictions as assumed disease carriers, shifting to empathy and support after university campus closures. We also outline themes of racism and discrimination, which are of importance for the global higher education sector as we move into a post-COVID world.

An examination of virtual exchange on the intercultural competence of college students

This study examines the effect of a virtual exchange experience on the intercultural competence of college students from the United States and MENA (Middle East and North Africa) region. Archival data from the Stevens Initiative was used to test whether 70 students from the United States and 72 students from Iraq and Jordan gained intercultural competence upon completion of a virtual exchange program known as the Global Solutions Sustainability Challenge. Intercultural competence was measured using the variables of cross-cultural collaboration, ethnocentrism, problem solving, perspective taking, and empathy. Results showed a significant increase in cross-cultural collaboration and decrease in ethnocentrism for MENA students. There was a significant increase in problem solving for U.S. students. Contrary to expectations, perspective taking declined for both groups of students and there were no changes in empathy. Overall, the results show support for the effectiveness of virtual exchange on improving the intercultural competence of college students. In light of challenges to international travel due to COVID 19 and the high cost of study abroad, virtual exchange is a viable and creative alternative for developing intercultural competence. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Design for Well-Being and Sustainability: A Conceptual Framework of the Peer-to-Peer Sharing and Reuse Platform in the Circular Economy

To regain overall well-being in the post-pandemic era, the priorities should not be only economic growth but also human physical and mental health. This study investigates how to incorporate the concept of well-being into the circular economy to facilitate the pursuit of individual/personal and social growth, and sustainable consumption. We begin with a systematic search of the literature on well-being and sustainable product–service systems, model the well-being components in peer-to-peer (P2P) sharing and reuse platforms, and propose design guidelines for platform development. According to our findings, (1) allocentric well-being components (such as gratitude, contribution, and altruism) serve as the antecedents of sharing behaviors, while egocentric components (such as pleasure and attachment) serve as the consequences, and (2) information sharing is crucial to initiating the flow of well-being perceptions and sustainable sharing and reuse behaviors. Based on the findings, we suggest a data-driven approach and active inference theory to facilitate related studies. This study sheds light on the potential to develop well-being within the circular economy and facilitate the sustainable working of the sharing and reuse ecosystem.

Designing an Empathy Training for Depression Prevention Using Virtual Reality and a Preliminary Study

As virtual reality (VR) is labeled by many as 'an ultimate empathy machine,' immersive VR applications have the potential to assist in empathy training for mental healthcare such as depression [21]. In responding to the increasing numbers of diagnosed depression throughout COVID-19, a first-person VR adventure game called 'Schwer' was designed and prototyped by the authors' research team to provide a social support environment for depression treatment. To continue the study and assess the training effectiveness for an appropriate level of empathy, this current article includes a brief survey on data analytics models and features to accumulate evidence for the next phase of the study, an interactive game-level design for the 'Reconstruction' stage, and a preliminary study with data collection. The preliminary study was conducted with a post-game interview to evaluate the design of the levels and their effectiveness in empathy training. Results showed that the game was rated as immersive by all participants. Feedback on the avatar design indicated that two out of three of the non-player characters (NPCs) have made the intended effect. Participants showed mostly positive opinion towards their experienced empathy and provided feedback on innovative teleport mechanism and game interaction. The findings from the literature review and the results of the preliminary study will be used to further improve the existing system and add the data analytics model training. The long-term research goal is to contribute to the healthcare field by developing a dynamic AI-based biofeedback immersive VR system in assisting depression prevention. © 2023 IEEE.

Empathic Accuracy and Mental Effort During Remote Assessments of Emotions

Observing users in remote settings is unfavorable because it adds filters altering the information that underlie judgement. Still, the COVID pandemic led to an unprecedented popularity of remote user experience tests. In this work, we revisited the question, which information is most important for evaluators to assess users' emotions successfully and efficiently. In an online study, we asked N=55 participants to assess users' emotions from short videos of 30 interaction situations. As independent variable, we manipulated the combination of the information channels video of users, video of the interactive technology, and audio within subjects. Our findings indicate that empathic accuracy is highest and mental effort is lowest when all stimuli are present. Surprisingly, empathic accuracy was lowest and mental effort highest, when only video of users was available. We discuss these findings in the light of emotion literature focusing on persons' facial expressions and derive practical implications for remote observations. © 2023 ACM.

Response art: A resource for practice and supervision, in person and online

Response art is images made by art therapists to support their work. It is widely used in practice and supervision to contain challenging material experienced in session, explore and identify deeper meaning including countertransference, to conceptualize treatment and to demonstrate understanding and meaning to clients and others. Response art carries meaning whether it is used in person or in a video session. The challenges of the COVID-19 pandemic brought impediments to in-person verbal exchanges in traditional therapy and supervision and offered opportunities to expand our communication skills in creative ways. In this article the author encourages art therapists to turn to their own images. Examples of response art contribute to the discussion, encouraging effective use while challenging art therapists to expand its applications. Looking closely at our tools supports their effective application and expands their potential utility. © 2023 Intellect Ltd Notes from the Field. English language.

All you need is love: the relationship between agape and work outcomes

PurposeThe purpose of this paper was to lay the necessary conceptual and empirical groundwork of agape in organizations. Specifically, the authors reviewed literature on agape;advanced formal definition of agape;explained the relationship of agape with related variables;developed a scale to measure agape and provided evidence of its reliability and construct validity;showed how agape uniquely predicted employee outcomes beyond transformational leadership;and showed how agape compensated for the lack of transformational leadership.Design/methodology/approachThe authors conducted a survey with 214 working executives who rated their manager on transformational leadership and agape behaviours, and later indicated their own work attitudes. Next, the authors conducted a 20-min between-subjects vignette experiment with 147 business management students who were provided with a description of a supervisor and asked to indicate their work attitudes under the supervisor.FindingsThe authors advanced an operational definition and a scale to measure agape. The findings of this study indicated that agape was a unidimensional construct with high reliability. It had significant positive relationships with followers' job satisfaction, faith and loyalty, team commitment, satisfaction and risk-taking;explained incremental variance in employee outcomes beyond transformational leadership;and compensated for the lack of transformational leadership.Research limitations/implicationsThe present research has the potential to inform recruitment, selection, training, promotion and performance evaluation decisions in organizations.Originality/valueThe authors responded to calls for developing a clear and consistent conceptualization and operationalization of agape for improving scholarly research and leadership training and development.

Compassionate Leadership: An Essential Approach Post-COVID

The recent pandemic demonstrated the importance of leading with compassion. Compassionate leaders understand and care for those they lead. Through an analysis of recent publications on compassionate leadership and personal stories of leadership experiences, the author defines what compassionate leadership is, and identifies skills and traits that leaders need to harness to excel in today's changing workplace. [ FROM AUTHOR] Copyright of Journal of Library Administration is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Everybody hurts - What can physical health professionals learn about how mental health professionals support their own emotional resilience and mental health?

The physical aspects of ultrasonography, difficult posture with prolonged pressure exertion, have been extensively researched and addressed with advances in machine ergonomics, operator awareness of posture and positioning and workplace tools to identify musculoskeletal problems. The mental stresses are less well recognized and have only recently started getting investigated. Ultrasonography is a mentally challenging activity requiring long periods of intense concentration, empathy and communication of complex and often difficult information to patients and clinicians, all of which carries an emotional toll. Practitioners are also under increasing time and caseload pressures exacerbated by COVID recovery and chronic fatigue from two years of pandemic. A survey of UK obstetric sonographers showed 92.1% and 91.0% met the burnout thresholds for exhaustion and disengagement, respectively).1 While many Trusts provide training to support physical health, few radiology departments educate their staff on emotional resilience or offer regular support to either promote or maintain mental wellbeing. Training, when available, is often focused on the receiver and not on the impact of vicarious traumas experienced as a result of repeatedly discovering/delivering difficult outcomes to patients on a regular and prolonged basis. Few health professionals are face-to-face with their patient at point of significant discovery whether that information is imparted to the patient or not. Mental health professionals have adopted a traumainformed stance into their working practices. This has not only informed the direct clinical work with patients but is also evident in the way the workforce is supported by the trust. Regular supervision, reflective practice and debriefs are required and monitored by the trust, based on research in clinical psychology to inform best practice. Some of these practices could be applied to physical health professionals to address some of the emotional burdens experienced as part of day-to-day delivery of care.

Empathy and psychological concerns among medical students in Brazil during the COVID-19 pandemic.

OBJECTIVE: Being in direct contact with COVID-19 patients for long periods of time increases the risk of infection among frontline workers. The purpose of this study was to identify levels of empathy and psychological concern among medical students during the COVID-19 pandemic. METHODS: An online cross-sectional study was conducted among medical interns divided into two groups; those who worked in the frontline (n = 87) and non-frontline (n = 63) during the COVID pandemic. The students completed a questionnaire assessing sociodemographic characteristics as well as the Interpersonal Reactivity Index, Maslach Burnout Inventory, Perceived Stress Scale and Patient Health Questionnaire. RESULTS: The majority of study respondents were women (70.7%) and mean age was 25.45 ± 3.93 years. In the unadjusted analysis, those who worked with COVID-19 patients had higher levels of empathy, stress, burnout syndrome and depressive symptoms. In the logistic regression analysis, students who worked on the frontline during the COVID-19 pandemic had higher levels of empathy (OR: 1.27; 95% CI: 1.16-1.14), stress (OR: 1.21; 95% CI: 1.05-1.39) and burnout syndrome (OR: 1.19; 95% CI: 1.10-1.30). CONCLUSION: Medical students in the internship period who worked on the frontline during the COVID-19 pandemic had more psychological concerns and higher levels of empathy compared to those who did not work on the frontline.

Close to me but unreachable: spotting the link between peripersonal space and empathy.

The space surrounding the body [i.e. peripersonal space (PPS)] has a crucial impact on individuals' interactions with the environment. Research showed that the interaction within the PPS increases individuals' behavioral and neural responses. Furthermore, individuals' empathy is affected by the distance between them and the observed stimuli. This study investigated empathic responses to painfully stimulated or gently touched faces presented within the PPS depending on the presence vs absence of a transparent barrier erected to prevent the interaction. To this aim, participants had to determine whether faces were painfully stimulated or gently touched, while their electroencephalographic signals were recorded. Brain activity [i.e. event-related potentials (ERPs) and source activations] was separately compared for the two types of stimuli (i.e. gently touched vs painfully stimulated faces) across two barrier conditions: (i) no-barrier between participants and the screen (i.e. no-barrier) and (ii) a plexiglass barrier erected between participants and the screen (i.e. barrier). While the barrier did not affect performance behaviorally, it reduced cortical activation at both the ERP and source activation levels in brain areas that regulate the interpersonal interaction (i.e. primary, somatosensory, premotor cortices and inferior frontal gyrus). These findings suggest that the barrier, precluding the possibility of interacting, reduced the observer's empathy.

Social Distancing and Social Biosensing: Intersubjectivity from Afar.

The shelter-in-place orders across the U.S. in response to the COVID-19 pandemic forced many relationships once sustained by in-person interaction into remote states through computer-mediated communication (CMC). Work, school, holidays, social engagements, and everyday conversations formerly experienced through rich and contextual in-person interactions instead have taken place on messaging, voice, and video chatting platforms that diminish or altogether lack many social cues and other qualities critical to social interaction. The difficulties feeling connected to one another observed during this period have stressed the need for novel forms of communication that enable deeper interactions. Social biosensing, the interpersonal sharing of physiological information, has shown promise facilitating social connection at a distance. In the present research we document the experiences of nine pairs of friends (N = 18) who navigated living through a shelter-in-place order, reporting on their experiences sharing their electrodermal activity (EDA) in response to short videos. Participants described the artificial and unnatural nature of communicating using typical forms of CMC and a range of interpretations of EDA as both emotional response and as representative of personal characteristics. We implemented a phased approach to study the temporal nature of forming an understanding of unfamiliar yet intimate data like EDA. Our results indicate typologies of meaning-making processes: "stablers", "broadeners", and "puzzlers". We also interpreted our findings through the lens of intersubjectivity, analyzing how analogical apperception and dialogical interaction both play a role in participants' meaning-making about their own and their partner's biosensory information. We conclude with implications from this work pertinent to intersubjectivity theorists, social biosensing researchers, and CMC system designers and developers.

Intergroup Contact, Traditional and Social Media Use, and Attitudes Toward Chinese People in COVID-19: US College Students' Perspective

Guided by cultivation theory and intergroup contact theory, we examined how U.S. college students' traditional media use and social media use for information about COVID-19, and direct contact with Chinese were associated with their behavioral attitudes toward Chinese people in this survey study. Findings indicated that contact quality was positively associated with attitudes toward Chinese people. Moderation analyses indicated that traditional media use negatively predicted behavioral attitudes toward Chinese people for those with no Chinese friends and was a nonsignificant predictor for those with one or more Chinese friends. Furthermore, results indicated that social media use was positively associated with attitudes toward Chinese people for those who had high contact quality with Chinese but was a nonsignificant predictor for those who had low contact quality. Overall findings ruminate the critical role of intergroup contact quality and friendship in reducing intergroup prejudice in COVID-19.

All the King's Horses and All the King's Men: Falling Into Moral Injury, During the COVID-19 Pandemic

Health care providers who experienced giving care or abbreviating those services, during the COVID-19 pandemic, risked experiencing a sense of moral injury. Moral injury is a term to describe incidents where a health care provider knows the right thing to do, but constraints make it exceedingly difficult or impossible to execute the right course of action. These incidents likely also were present for sonographers and vascular technologists, and it is vital that these compromises for patients are recognized, and healing strategies offered to those suffering from moral injury. Some suggestions for treatment of moral injury are to recognize these experiences, seek solutions, provide empathy for patients and resources for health care providers. It may also be beneficial to allow employees and employers to forgive the mistakes made during the pandemic and focus on solutions to prevent future incidents of moral injury.Copyright © The Author(s) 2023.

The Kitchen Table: Mother-Academics Reconfiguring Their Emerging Identities While Aligning Family and Work

Mother-academics are disadvantaged by historical and systemic inequalities situated within academia which have been compounded by the pandemic. Through the analytical lens of the theory of practice architectures, we focus on work practices and women's emotional experiences while reconfiguring their identities as online academics and simultaneously their changing home worlds due to the close proximity of their children at the kitchen table. Findings indicate that pre-COVID-19, boundaries between mothering and academia were delineated by the physicality of settings. In contrast, when forced to work from home during the pandemic, skilful navigation was required to obtain a home/work balance. Empathy was required to realign and locate a form of equilibrium in the merging online and home environment at the kitchen table. We contribute to the growing body of literature that advocates for academia to become a less gendered environment in the future. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022.

The social representation and social action effect of critical issues: autonomic system and self-report measures

By combining words and images that impact emotions and generate empathetic storytelling, advertising (ADV) has evolved into a form of communication for promoting consumer awareness, positive social change, and ADV-related decisional processes, even on topics of high-social relevance such as crisis communication. This study explored consumers' emotional and cognitive responses to crisis-related ADVs using implicit (autonomic) and explicit (self-report) measurements. Nineteen participants watched twelve high-impact social communications about Covid-19, personal health, safety, and prosociality, while autonomic and self-report data were collected. Personal health, safety, and prosociality had higher skin conductance than Covid-19 stimuli, indicating higher arousal and engagement. Personal health reported lower heart rate variability values than Covid-19, suggesting greater emotional reactions for personal health topics, but also lesser mental load for Covid-19 stimuli. Self-report results confirmed autonomic findings. In conclusion, communications about personal health, safety, and prosociality generate higher emotional impact and allow for effective storytelling that facilitates viewer identification, developing a high level of empathy.